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Consumer protection

18/01/2021 -

"Protection of consumers’ rights is a common responsibility of the whole society. Compared to other countries in the region, Vietnam is one of the first countries to issue legal documents to regulate consumer protection with the Ordinance on Consumer Protection (Ordinance No. 13/1999 / PL-UBTVQH10 on April 27, 1999).

However, in addition to the achieved results, the practice of implementing consumer protection activities shows that there are still many difficulties and challenges in which the leadership concern of some party committees about the implementation and enforcement of the law to protect the consumers right have not been properly focused; The responsibilities of all levels and branches for this work have not been clearly, so that the results achieved are still low compared to the requirements. The citizen have not fully recognized the important role of the protection of consumers’ rights for the stable and sustainable development of the country, especially in the development of our country into the international economy and globalization. The provisions in the Ordinance on the Protection of Consumers' Rights and many related regulations have not been effectively implemented, and there have not been strong enough to prevent, sanction, and adequately compensate consumers. .

Therefore, the Law on the Protection of Consumers' Rights (Law No. 59/2010 / QH12) was passed by the XII National Assembly at its 8 session on November 17, 2010 and comes into effect from 1 July 2011. Over the past years, the enforcement of the law to protect the interests of consumers has been concerned, led and directed by the Party and State; Thanks to that, the protection of consumers' rights in Vietnam has achieved remarkable results, step by step bringing the law to protect consumers' rights, contributing to ensuring the rights and interests of consumers. legitimate benefits of consumers as well as genuine businesses.

After the Law on the Protection of Consumers' Rights came into effect, a series of related documents have also been developed and issued, expressing the Party's and Country's interest, specifically:

1. Decree 99/2011 / ND-CP dated October 27, 2011 of the Government detailing and guiding the implementation of a number of articles of the Law on the Protection of Consumers' Rights;

2. Decision 02/2012 / QD-TTg dated January 13, 2012 of the Prime Minister promulgating the List of essential goods and services have to registration of model contracts, general transaction conditions;

3. Decision 35/2015 / QD-TTg dated August 20, 2015 of the Prime Minister amending and supplementing the Decision 02/2012 / QD-TTg dated January 13, 2012 of the Prime Minister on promulgation of a list of essential goods and services requiring registration of model contracts and general transaction conditions;

4. Decision 38/2018 / QD-TTg dated September 5, 2018 of the Prime Minister amending Decision 35/2015 / QD-TTg dated August 20, 2015 on amending and supplementing the Decision 02/2012 / QD-TTg dated January 13, 2012 of the Prime Minister promulgating the List of essential goods and services subject to registration of model contracts, general transaction conditions;

5. Decree No. 185/2013 / ND-CP dated November 15, 2013 of the Government on sanctioning of administrative violations in trading, production and trading of counterfeit goods, banned goods and protection of Consumers' Rights;

6. Decree 124/2015 / ND-CP dated November 19, 2015 of the Government amending and supplementing a number of articles of Decree 185/2013 / ND-CP dated November 15, 2013 of the Government regulating to sanction administrative violations in commercial activities, production, trading fake goods, banned goods and protect the Consumers' Rights.

7. Decision No. 1997 / QD-TTg dated October 18, 2016 of the Prime Minister approving the Program to develop activities to protect consumers' rights in the 2016-2020 period;

8. Decision No. 4122 / QD-BCT dated October 31, 2017 of the Minister of Industry and Trade approving the list of projects participating in the development of Protection of consumers’ rights in 2016 - 2020;

9. Directive 30-CT / TW of the Central Executive Committee on strengthening the Party's leadership and the State's management responsibility for the protection of consumers’ rights.

In addition, the issue of consumer protection is also mentioned at different levels in legal documents such as: Civil Code of the National Assembly, No. 91/2015 / QH13 (2015); Criminal law (2000), Law amending and supplementing some part of the Criminal law No. 100/2015 / QH13 of the National Assembly, No. 12/2017 / QH14; Commercial Law (2005); Competition Law of the National Assembly, No. 23/2018 / QH14; Law on Technical Standards and Regulations (2006); Law on Environmental Protection of the National Assembly, No. 55/2014 / QH13; Law on quality, products and goods No. 05/2007 / QH12 of the National Assembly; Law on Food Safety of the National Assembly, No. 55/2010 / QH12; Law on Advertising of the National Assembly, No. 16/2012 / QH13 ...
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