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Handling consumer requests

18/01/2021 -

- A consumer is obliged to provide evidence and prove in a civil case to protect his/her legitimate rights and interests under the law on civil procedures, except proving faults of a goods or service trader.
- A goods or service trader is obliged to prove that it does not commit faults causing damage.
- A court shall decide on the party at fault in a civil case on consumer right protection.
- Legal costs and court fees for civil cases on consumer right protection comply with the law on legal costs and court fees.
- A consumer initiating a civil case to protect his/her legitimate rights and interests is not required to advance legal costs and court fees.

Consumer Complaint Instructions
When disputes arise, consumers can submit complaints to the following organizations:

Submitting a Complaint

1. Contact Consumer protection association

2. Contact Department of Industry and Trade at province.

3. Contact Vietnam Competition and Consumer Authority:

Email: khieunai@bvntd.gov.vn 
Website: khieunai.bvntd.gov.vn
Hotline: 18006838
Address: 25 Ngo Quyen, Hoan Kiem, Hanoi, Viet Nam"

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