1. INTRODUCTION 1800-6838 The 1800-6838 switchboard was built based on the idea of combining the first number 1800 and the digits "6,8,3,8" corresponding to the letters "N, T, D, V" on the phone keypad. with the meaning as "People-Consumer-Vietnamese". Call center 1800-6838 is free of charge and provides the following support: - Consulting on policies and legal regulations on consumer protection and competition in Vietnam - Guide and advise consumers on how to make complaints and resolve complaints. - Advising consumers on how to consume smartly.
2. SOME NOTES WHEN CALLING TO THE PBX 1800-6838 - Introduce the consumer's full name, contact information (residence address, email if any) of the consumer - Introduce information about business organizations and individuals to be reflected (name, phone, address, email if any) - Describe the case and request, request the support switchboard