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Launching ceremony on the occasion of Vietnam Consumer Rights Day 2022 – “Safe consumption in the new normal”

16/03/2022 - Launching ceremony on the occasion of Vietnam Consumer Rights Day 2022 – “Safe consumption in the new normal”

On the morning of March 11, the Ministry of Industry and Trade and the People's Committee of Hanoi coordinated with the People's Committees of Thai Binh, Nghe An and Binh Duong provinces to organize the launching ceremony of Vietnam Consumer Rights Day (15/3) with the theme "Safe consumption in the new normal" at Royal City Urban Square and broadcast live on many online media platforms.

The ceremony was honored with the presence of Mr. Nguyen Sinh Nhat Tan - Deputy Minister of Industry and Trade and Mr. Ha Minh Hai - Vice Chairman of Hanoi People's Committee. In addition, the ceremony was also attended by many representatives from units under the Ministry of Industry and Trade, the People's Committee of Hanoi and the People's Committees of Thai Binh, Nghe An and Binh Duong provinces, such as Vietnam Competition and Consumer Authority (VCCA), Departments of Industry and Trade, Vietnam Consumer Protection Association (Vicopro), Provincial Consumer Protection Associations, delegates from central and local agencies and departments, businesses, along with a large number of media agencies, newspapers, related organizations and individuals and consumers in the vicinity.

Pic: Mr. Nguyen Sinh Nhat Tan – Deputy Minister of Ministry of Industry and trade Ông Nguyễn Sinh Nhật Tân-Thứ trưởng Bộ Công Thương gave opening remark at Opening Ceremony

In the opening speech, Mr. Nguyen Sinh Nhat Tan - Deputy Minister of Industry and Trade said, with the unified, transparent and drastic leadership and direction of the Party and State leaders; timely and effective participation of the whole political system; With the solidarity, efforts of the business community and consumers and the effective support of the international community, the protection of consumers' interests in Vietnam in 2021 has gradually overcome difficulties, challenge, protect the legitimate rights and interests of consumers, and at the same time, improve competitiveness and create development motivation for genuine business enterprises. Especially, after more than 10 years of implementation, the Ministry of Industry and Trade was assigned by the Government the task of presiding over and coordinating with ministries, sectors and People's Committees of provinces and cities to implement the Project on the Law on Consumer Protection (amended), which is expected to be submitted to the National Assembly for consideration at the October 2022 session.

However, according to the Deputy Minister, besides the achieved results, there are still many shortcomings, limitations and problems that need to be considered and solved with the spirit of frankness, market-oriented, innovation and creativity for the protection of consumers' interests to have a more substantial and stronger change in the coming time. In which, it is worth noting that issues related to strengthening resources, improving capacity and operational efficiency for agencies, organizations, enforcement mechanisms, promoting the initiative of consumers, encouraging encourage and promote the participation of the business community as well as international integration.

Pic: Participants attend the Launching Ceremony

Building on the achievements achieved in 2021 and in the face of the current socio-economic context of the country, region and the world, activities to respond to Vietnam's Consumer Rights Day 2022 are implemented. with the message "Safe consumption in the new normal period" with many new points to propagate and disseminate legal knowledge to consumers.

“This topic is an affirmation of the meaning and importance of ensuring the safety of consumers in transactions in the market. At the same time, this is also a call for all levels, sectors, state management agencies, social organizations, and the business community to join hands in implementing the responsibility of protecting consumers' interests, contributing to the protection of consumers' rights and interests. part of building a civilized society, a constructive government, and a safe, healthy and sustainable business-consumption environment in the new normal period", emphasized Deputy Minister Nguyen Sinh Nhat Tan.

Pic: Mr. Ha Minh Hai – Vice Chairman of Hanoi People's Committee gave a response speech

Also at the ceremony, Mr. Ha Minh Hai - Vice Chairman of Hanoi People's Committee delivered a speech to respond to the launching ceremony. Mr. Hai said that in recent years, the promotion of consumer rights protection in Hanoi has created a strong change in the sense of respect and law observance in this field. Hanoi is very responsive to this year's Vietnam Consumer Rights Day with the theme "Safe consumption in the new normal period" launched by the Ministry of Industry and Trade, in order to implement the direction of the Central Secretariat. The Party on strengthening the leadership of the party and the responsibility of state management for the protection of consumer interests, the direction of the Government, the Ministry of Industry and Trade, ..., as well as the implementation of the Action Plan act for the interests of consumers in 2022.
      Trong thời gian tới, TP Hà Nội tập trung chỉ đạo quyết liệt các nhiệm vụ sau: Thứ nhất, tăng cường công tác quản lý nhà nước về bảo vệ quyền lợi người tiêu dùng, huy động cả hệ thống chính trị vào cuộc để triển khai có hiệu quả chỉ đạo của Ban Bí thư, Chính phủ, Bộ Công Thương, Thành ủy, UBND Thành phố trong công tác này. UBND Thành phố yêu cầu các sở, ngành, Ủy ban Nhân dân các quận, huyện, thị xã và các đơn vị liên quan của Thành phố tiếp tục triển khai các nhiệm vụ để các nội dung hưởng ứng Ngày 15/3 được tổ chức thành công, hiệu quả và thiết thực; Thứ hai, đẩy mạnh tuyên truyền, phổ biến, giáo dục pháp luật, tư vấn hỗ trợ, giải đáp cho người tiêu dùng với nhiều nội dung, hình thức đa dạng, phong phú; nâng cao ý thức chấp hành pháp luật của người dân, doanh nghiệp, xây dựng môi trường kinh doanh lành mạnh, văn hóa tiêu dùng của người dân để thực thi có hiệu quả Luật Bảo vệ quyền lợi người tiêu dùng; Thứ ba, tổ chức 26 sự kiện xúc tiến thương mại tri ân người tiêu dùng, các chương trình khuyến mại tập trung, chương trình người Việt Nam ưu tiên dùng hàng Việt Nam;

In the coming time, Hanoi will focus on drastically directing the following tasks: Firstly, strengthening the state management of consumer rights protection, mobilizing the whole political system to participate in the implementation of the plan. effectively declare the direction of the Secretariat, the Government, the Ministry of Industry and Trade, the City Party Committee, the City People's Committee in this work. The City People's Committee requests departments, branches, People's Committees of districts, towns and related units of the City to continue implementing tasks so that the content responding to March 15 is organized. successful, effective and practical; Second, promote propaganda, dissemination, legal education, consulting, support and answers to consumers with diverse and rich contents and forms; raising the awareness of law observance of people and businesses, building a healthy business environment and consumer culture in order to effectively implement the Law on Protection of Consumer Rights; Third, organize 26 trade promotion events to show gratitude to consumers, focused promotions, programs that Vietnamese people give priority to using Vietnamese goods; Fourth, to step up inspection and examination, especially when doing business in the online environment, to guide consumers to identify real and fake goods, and to promptly and accurately answer questions and inquiries about the rights of consumers. consumption; Fifth, direct departments, branches, political and social organizations to respond to Consumer Rights Day to promote the strength of the collective, call for more businesses and consumers to participate, enjoy response.

Pic: Mr. Pham Van Hoa-Director of Nghe An Department of Industry and Trade

In the response speech of the representative from Nghe An province, Mr. Pham Van Hoa - Director of the Department of Industry and Trade said, with the attention and support of the Ministry of Industry and Trade, Nghe An Provincial People's Committee is continuing and actively deploying activities to respond to March 15, 2022 with the theme "Safe consumption in the new normal period". In addition to traditional propaganda activities such as news, articles and reportage on the mass information system, electronic portals of departments, agencies and localities; hanging banners, banners, distributing leaflets; organizing conferences, seminars, etc., this year, before the complicated developments of the Covid-19 epidemic, Nghe An province decided to change the organizing method from direct to using electronic platforms, through bridge points online from province to district, commune level, live broadcast to the masses through social networking sites facebook, zalo, youtube, ... and communication websites with scale and coverage the largest ever to consumers and related organizations and individuals.
At the same time, the Provincial People's Committee and the Department of Industry and Trade also directed the functional forces to strengthen the inspection and control of the market, focusing on inspecting the work of ensuring product quality, controlling and strictly handling the products. acts of speculation and hoarding cause a fever in commodity prices, especially essential commodities in order to ensure supply and stabilize the market.

Pic: Businesses sign the Commitment "Safe consumption in the new normal period"

On this occasion, a number of representative businesses such as: Masan Group Joint Stock Company, TH Group, Shopee Co., Ltd., Long Thuan Co., Ltd (Binh Duong Province), Bao Hung International Joint Stock Company (Thai Province) Binh), Nghe An Agricultural Materials Corporation (Nghe An province) joined the signing ceremony of the commitment "Safe consumption in the new normal period" with the Department of Competition and Consumer Protection. Businesses have made the same commitment as below:

- Focus on developing and implementing specific solutions to enforce the legal provisions on protecting the interests of consumers, towards the production, import, distribution and trading of goods and services. service safety, quality assurance, in accordance with the actual situation of the Company and the new normal period.

- Enhance the efficiency of resolving consumer complaints, suggestions and complaints as well as effectively implementing consumer gratitude and care activities.

- Actively coordinate with state management agencies, consumer protection organizations to enhance the effectiveness of consumer protection activities in the new normal period and legal activities. other relevant partners, consistent with the actual situation of the Company.

Photo: Pressing the button "Launch Vietnam Consumer Rights Day 2020"

To launch the response to Vietnam's Consumer Rights Day 2022, with the witness of a large number of representatives from central and local ministries, agencies, businesses, and consumers. the ceremony as well as the audience watching online, Mr. Nguyen Sinh Nhat Tan - Deputy Minister of Industry and Trade, Mr. Ha Minh Hai - Vice Chairman of Hanoi People's Committee, Representative of Vietnam Competition and Consumer Authority (VCCA) , Departments of Industry and Trade of Hanoi, Thai Binh and Nghe An provinces, Vietnam Consumer Protection Association, and Binh Duong Province Consumer Protection Association together performed the button-pressing ceremony, officially launching the event. Vietnam Consumer Rights Day 2022.

Photo: Delegates visit the Fair "Commodities and products for consumers"

In addition, within the framework of the program "Action for the interests of consumers" 2022 of Hanoi, the Fair "Commodities and products for consumers" is also being held from March 11 to March 15, with a scale of 120 booths. The event has the participation of reputable and branded businesses with many gratitude programs such as gift giving, discounts, warranty support, product maintenance, ... to bring consumers a buying best shopping experience and after-sales support.

The program to launch Vietnam Consumer Rights Day 2022 is co-organized by the Ministry of Industry and Trade and the Hanoi People's Committee (Vietnam Competition and Consumer Authority and the Hanoi Department of Industry and Trade are the implementing units). has been successful, creating a strong spread and effect in society. The program has received the companion and support of a number of businesses such as Masan (Gold Sponsor); TH Group, Shopee, Mastertran (Silver Sponsor); and Aeon Vietnam, Vinaphone, Lazada, (Co-Sponsor).

Following the above-mentioned Launching Ceremony, on this occasion of March 15 and the coming time, many provinces and cities across the country will continue and simultaneously carry out many activities and programs to respond to Vietnam Consumer Rights Day 2022. Interested organizations and individuals can review the Launching Ceremony at the links below:

      - Fanpage Protecting Vietnamese Consumer:
(https://fb.watch/bNjVXUjgs7/ )

     - Youtube channel of Vietnam Competition and Consumer Authority: (https://www.youtube.com/watch?v=Vn8rRRle-C8&t=2s )

     - VTC News: (https://vtc.vn/truc-tiep-le-phat-dong-ngay-quyen-cua-nguoi-tieu-dung-viet-nam-ar665382.html )

     - Youtube VTC News: (https://www.youtube.com/watch?v=XHjsTtt3UEw )

Source: Consumer Protection Division

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