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Information for Consumers

26/01/2021 -

Rights of a consumer

Article 8 of the Law on Protection of Consumer Rights provides for the rights of consumers. Accordingly, consumers have the following 8 basic rights:

1. To have his/her life, health and property safety and legitimate rights and interests assured when making transactions with or using goods or services provided by a goods or service trader.

2. To be provided with accurate and adequate information on the goods or service trader; contents of goods- or service-related transactions; and goods origin; and with transaction-related invoices, vouchers and documents and other necessary information on the goods or services he/she has bought or used.

3. To select goods or services or goods or service traders based on his/her needs and actual conditions; to decide to participate or not participate in transactions and select contents of agreement when making transactions with a goods or service trader.

4. To give feedback to goods or service traders on goods or service prices and quality, servicing style, transaction modes and other matters related to transactions between the consumer and goods or service traders.

5. To participate in the elaboration and implementation of policies and laws on consumer right protection.

6. To claim damages when a goods or service fails to meet standards or technical regulations or to reach the quality, quantity, utilities, prices or other matters as notified, posted up, advertised or committed by the goods or service trader.

7. To lodge a complaint or denunciation or initiate or request a social organization to initiate a lawsuit to protect his/her rights under this Law and other relevant laws.

8. To receive counseling, assistance and guidance on consumption knowledge.

Obligations of consumers

Along with rights, consumers have two main obligations as defined in Article 9, Law on Protection of Consumer Rights regarding the obligations of consumers:

1. To check goods before receipt; to select goods or services of clear origin which do not harm the environment, are not contrary to fine customs and practices and social ethics, do not harm his/her and others’ life and health; to properly and fully follow use instructions for goods or services.

2. To notify concerned state agencies, organizations and individuals when detecting a marketed goods or service that fails to meet safety requirements or harms or likely harms the life, health or property of consumers or when detecting an act of a goods or service trader which infringes upon the legitimate rights and interests of consumers.